Privacy Policy

Last Updated: 4/18/2025

1. Introduction

Labsol Scientific LTD (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you engage with our services, including purchasing equipment, requesting technical support, or using our website.

2. Data We Collect

We may collect the following information:

Contact Details: Name, email, phone number, institution address.
Order Information: Purchase orders (LPOs), payment details, delivery addresses.
Technical Data: Equipment service history, training records, maintenance requests.
Website Usage: IP address, browser type, pages visited (if applicable).

3. How We Use Your Data

Your data is used for:

Processing orders and delivering goods/services.
Providing technical support, training, and warranty services.
Communicating updates, offers, or policy changes (with your consent).
Complying with legal obligations (e.g., tax records).

4. Data Sharing

We may share your data with:

Suppliers: To fulfill orders for imported equipment.
Service Partners: Third-party technicians for equipment maintenance.
Payment Processors: Banks or secure payment gateways.
Authorities: If required by Kenyan law.

We never sell your data to third parties.

5. Data Security

We implement safeguards such as:

Encryption: For sensitive transactions (e.g., payments).
Access Controls: Limited to authorized staff.
Secure Storage: Data retained only as long as necessary (typically 5 years post-transaction).

6. Your Rights

Under Kenya’s Data Protection Act, you have the right to:

Access, correct, or delete your personal data.
Object to processing or withdraw consent (where applicable).
Request data portability (where feasible).

To exercise these rights, contact us at info@labsolscientific.co.ke.

7. Cookies & Tracking

If our website uses cookies, we will:

Request consent for non-essential cookies (e.g., analytics).
Allow browser settings to block cookies (may affect site functionality).

8. Updates to This Policy

Changes will be posted on our website. Continued use of our services constitutes acceptance.

9. Contact Us

For privacy-related inquiries:

Address: P.O. Box 31140-00600, Ngara, Nairobi, Kenya
Phone: +254115561846
Email: info@labsolscientific.co.ke