Last Updated: 4/18/2025

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• Defective Products: Items with manufacturing defects or damage incurred before delivery.

• Incorrect Shipments: Wrong product(s) delivered due to an error on our part.

• Unopened/Unused Goods: Products must be in original packaging and unused (e.g., sealed consumables, undamaged equipment).

Non-Refundable Items:

• Opened consumables (media, chemicals, glassware).

• Customized or special-order equipment.

• Completed services (e.g., training sessions, installations).

2. Timeframe for Refunds

• Refund requests must be submitted within 14 days of delivery.

• Warranty claims (for defects arising post-delivery) follow our 2-year warranty terms.

3. Return Process

To initiate a refund:

1. Contact Us: Email info@labsolscientific.co.ke with your order number and reason for return.

2. Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions.

3. Ship the Item: Return the product in its original packaging to our Nairobi office.

4. Inspection: We’ll inspect the item within 5 business days of receipt.

Approved Refunds:

• Refunds are issued via the original payment method within 10 business days.

• Shipping costs are non-refundable unless the return is due to our error.

4. Services (Installation, Training)

• Cancellation: Cancel at least 48 hours before the scheduled service for a full refund.

• No-Shows/Late Cancellations: No refunds for missed appointments.

5. Warranty Claims

Defective items covered under our 2-year warranty will be repaired, replaced, or refunded at our discretion.

6. Delivery Failures

• Delays: If delivery exceeds agreed timelines (5 days locally / 3–6 weeks for imports), contact us for resolution (e.g., discounts, expedited shipping).

• Undeliverable Orders: Full refund if we cannot fulfill the order.

7. Restocking Fee

• Large Equipment: A 10% restocking fee applies for non-defective returns.

8. Contact Us

For refund inquiries:

• Email: info@labsolscientific.co.ke

• Phone: +254115561846

• Address: P.O. Box 31140-00600, Ngara, Nairobi, Kenya